FEATURES & BENEFITS Proven 4D process Complete project management Work with existing processes Optimize internal processes as desired Statement of Work development Design document development Software customization Custom connector development Software installation Product training

Proven process. Relex Implementation Services uses our proven 4D process to insure on-time, on-budget results. The 4D Process includes: Discovery, when system requirements are determined; Design, at which time Relex engineers work in a collaborative environment to define your system; Development, when Relex engineers implement the design; and lastly Delivery, when your custom solution is deployed.

Relex Implementation Services can support you in the design and implementation of your Relex FRACAS system, ensuring that it meets your requirements. By using our services, you can dramatically increase the efficiency and speed of process implementation and deployment, while minimizing the risks often associated with the introduction of new enterprise systems. Relex Implementation Services provides full cycle project management for your FRACAS objectives. Whether you are initiating a brand new FRACAS process, modifying a FRACAS process presently in place, or replacing a legacy FRACAS system, Relex Implementation Services is adept at making the process smooth and efficient while making sure your overall objectives are met.

Proven 4D process. Relex Implementation Services originated Relex’s full-cycle, 4D process as a tool to customize customer systems to unique requirements and, if needed, configure software tools to support objectives. This four-step process—Discovery, Design, Development, and Delivery—delivers on-time, on-budget results. Working together every step of the way, your project is organized and scheduled by expert managers and delivered by trained professionals.

Discovery. During the Discovery phase, we work with you to define your specific system requirements. This involves understanding functional and capacity requirements, success factors of the project, use scenarios, and process flow. During this time, Relex Implementation Services works with you to define and improve process efficiency drawing from their ongoing experience and prior successes.

Rely on the Relex team. Relex Implementation Services has successfully delivered a wide range of custom FRACAS solutions, from aerospace and defense applications to commercial venues. In addition to their work on FRACAS designs and configurations, they can provide valuable input into the long and mid-term strategic plans for Reliability and Quality groups.

Design. The initial portion of the design phase involves working with you to develop a Statement of Work (SOW). A detailed project scope is defined to specify all components of your FRACAS system. A Design Document is also developed to detail the structure of the FRACAS system including the forms, reports and graphs that will be delivered with the project.

Development. During the development phase, the FRACAS project is implemented according to the design. Frequent progress meetings are held with you to help monitor progress and insure the design objectives are being met.

Delivery. During delivery, the FRACAS software is installed at your site and your custom FRACAS solution is deployed. Relex works with you to ensure the system is installed and working properly. At this time, onsite system walkthroughs may be conducted. A checklist is supplied and evaluated to ensure that all your needs and requirements are met.

Data connectivity. Relex Implementation Services can also work with you to develop streamlined approaches for the transfer of data to and from your FRACAS system to other applications within your enterprise. Data connectivity requirements are varied and the Relex Implementation engineers work with you to define a custom solution to meet your requirements.

Adapting to your needs. Relex Implementation Services has designed and implemented FRACAS systems for a wide range of industries including aerospace and defense, telecommunications, and commercial electronics. In order to successfully support the diverse FRACAS needs of these industries, Relex has designed its FRACAS product to be a highly configurable system. First, FRACAS can be configured as a single-user system or a large distributed system handling hundreds of users in a geographically distributed environment. Second, Relex FRACAS can readily support the requirements of different industry segments by providing a number of data entities and constructs which can be utilized as part of an implementation: system trees, incident reports, repair logs, output reports, custom calculations, and data filters to name a few. The Relex Implementation Services team can aid in the discovery of how our highly customizable FRACAS tool can be adapted to meet your needs.

	ACCOMPLISHMENTS Client Industry: Aircraft Radar Synopsis: Synopsis: Relex Implementation Services installed and custom configured FRACAS software to manage the closed-loop incident tracking process for an aircraft-based radar target tracking system. Incident data is captured in the field and forwarded stateside to engineers for corrective action analysis. Reports and results are disseminated throughout the organization. Client Industry: Telecommunications Synopsis: Synopsis: Relex Implementation Services developed a database connector to link the client’s customer relationship management (CRM) system to a previously installed Relex FRACAS system. The connector transfers data in real-time or batch mode from Oracle database views directly into FRACAS tables. The connector tracks whether data has been processed, sends e-mail notifications of data import status, and can perform transformations on data prior to import. Client Industry: Autonomous Vehicle Research Synopsis: Synopsis: Relex Implementation Services developed and installed a FRACAS system to track incidents for an autonomous vehicle challenge. The software captured data for incident occurrence, analysis, and resolution in support of multiple entries in the vehicle race. A representative noted that “FRACAS was a significant contributor to the success” of the project. Client Industry: Army Command and Control Synopsis: Synopsis: Relex Implementation Services developed a new FRACAS system to be used to support an Army command and control program. Closed-loop incident tracking and reliability metrics are used to monitor the program. Client Industry: Asset Management Synopsis: Synopsis: Relex Implementation Services installed and custom configured FRACAS software to coordinate the policy, claim and service request management processes within their organization. The software provides forms for adjusters to capture relevant data in a closed-loop process, data-mining, and reporting capabilities. Client Industry: Air Force National Defense Synopsis: Synopsis: Relex Implementation Services installed and custom configured FRACAS software to manage the incident reporting, maintenance logging, and reliability tracking of an Air Force national defense program. Client Industry: Aerospace Synopsis: Synopsis: Relex Implementation Services installed and custom configured FRACAS software to manage equipment incident reporting, corrective action, returned goods, warranty, and reliability statistics processes. Client Industry: Electronic Device Thermal Control Synopsis: Synopsis: Relex Implementation Services installed and custom configured FRACAS software to meet a customer requirement for regular FRACAS reporting. Closed-loop incident data capture provides statistics for tracking and reporting reliability metrics. Client Industry: Electronic Assemblies Synopsis: Relex Implementation Services installed and custom configured FRACAS software to replace an existing ad hoc, manual process. This closed-loop system provides site-level reporting and statistics to achieve greater coordination throughout the organization.